Welcome to Lunella Luxe! By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

Note: Lunella Luxe is registered in Hong Kong and follows applicable e-commerce regulations, while also respecting the general rights of international customers.

1. General Information
Business Name: LUNELLALUXE LIMITED
Business Address: Office 3906, 39th of The Center 99 Queen's Road Central Central Hong Kong
Email: info@lunellaluxe.com

These terms are written in accordance with applicable UK consumer law and international distance selling guidelines.

2. Orders
All orders must be placed through our website. You will receive a confirmation email once your order has been submitted.
We reserve the right to refuse any order if we suspect fraud or other irregularities.
Once an order is placed, it is processed immediately and cannot be changed or cancelled.

3. Prices & Payment
All prices are listed in Euros (€) and include VAT, unless otherwise stated.
Any import duties, customs fees, or taxes related to orders shipped outside of UK are the responsibility of the customer and are not included at checkout.

4. Shipping & Delivery
We currently ship to UK and selected international destinations.
Estimated delivery times and shipping policies can be found in our Shipping Policy.
Delivery times may vary depending on product availability, shipping partners, or other circumstances outside of our control.
Delays due to customs checks or external factors will be minimized where possible.

5. Right of Withdrawal & Returns
In accordance with international consumer standards, you have the right to withdraw from your purchase within 14 days of receiving your order.
Note: This right does not apply to opened or unsealed products that cannot be returned for hygiene or health protection reasons.
Returned items must be unused and in original packaging. Customers are responsible for return shipping costs.
To request a return, contact us at support@lunellaluxe.com.

6. Complaints
If your product is defective or incorrectly delivered, you may file a complaint within three years, in line with consumer protection laws.
Please email your complaint to support@lunellaluxe.com and include:

• Your order number
  
  

• A description of the issue
  
  

• Photos of the defect (if possible)
  Once approved, we will replace the product and reimburse your return costs.
  
  

7. Limitation of Liability
Lunella Luxe is not responsible for delays, damages, or other issues caused by force majeure events, including:

• Natural disasters
  
  

• Pandemic-related disruptions
  
  

• Customs checks or courier-related issues
  We strive to provide accurate information on our website but reserve the right to correct errors or technical faults.
  
  

8. Responsibilities
Suppliers are responsible for the quality and compliance of the materials and products provided to end customers.
If the initial customer service response proves insufficient, the supplier is expected to provide further support.
The supplier guarantees that all goods do not infringe upon intellectual property, copyrights, or trademarks. If the goods are patented, the supplier affirms that the seller is licensed to offer them.
The seller is responsible for the legal operation, accuracy, and performance of their own webshop.

9. Personal Data
We process your personal data in accordance with UK privacy legislation and applicable international standards. Your information is used only for order processing and to improve your shopping experience. See our Privacy Policy for full details.

10. Intellectual Property
All content on our website, including text, images, and branding, belongs to Lunella Luxe or its partners. Copying or using any materials without written consent is strictly prohibited.

11. Changes to These Terms
We reserve the right to update these terms and conditions at any time. Any changes will be published on this page.

12. Contact
For questions about these terms or for further assistance, please contact us at:
📧 Email: support@lunellaluxe.com